PBM Training and Consultancy: Cancellation and transfer Policy
If 10 full working days notice is given, cancellation or transfer is free of charge and payments will be refunded in full. If less than 10 working days notice is given, then you will be liable for the full amount. Cancellations must allow 10 full working days notice to be classified as falling within the free cancellation period. Cancellations made on the tenth working day are considered to be outside the free cancellation period. All cancellations must be made by email. The date of the email will be taken to be the date of the cancellation.
Working days are based upon Staffordshire schools working days. Holiday periods do not count as working days.
Offers of Free Transfers
Offers of free transfers are made at the discretion of the company. They are made subject to availability, and are subject to payment of the original invoice. Participants who are given a free transfer outside the free transfer period are not eligible for any refund if they should then cancel the course place. Only one free transfer will be offered to a participant. Following a free transfer, any subsequent transfers will carry an administration charge of£50 + VAT