Course Options: 1 Day, Half Day, Twilight

Recommended Max People:
25

Full day from:
£880.00 + VAT to £1255.00 + VAT

Half day from:
£680.00 + VAT to £955.00 + VAT

Add additional participant for as little as £33.00 + VAT per person per day

Please Note:
Course costs are based on 15 participants

This course can be tailored to your individual requirements

Effective School Office Management

This course helps participants to get an understanding of how to maximise the effectiveness of their school office, concentrating on the development of office systems, procedures and practices with up-to–date reference to legislation and guidance. It also focuses on getting the best out of the office team personnel through clear line management, performance management, clear expectations and some handy tips on prioritised workload scheduling. The spine of this course is based on the guidance, experience and professional expectation accumulated over many years spent nurturing the skills of excellent people. This one day course will help participants to focus on the following issues:

  • What does an effective school office look like?
  • Valuing the team
  • Roles and responsibilities at each level
  • Sample job descriptions and related pay scales at each level
  • Clear lines of authority, line management and expectation
  • Performance management for administrative staff
  • Four quadrants thinking
  • Writing job descriptions
  • Handy tips on workload scheduling and prioritisation
  • Monitoring and evaluation
  • Action planning
  • Effective meetings with the admin team
  • Office practices, policies and procedures
  • Delegation and distribution

Course Overview

This course helps participants to get an understanding of how to maximise the effectiveness of their school office, concentrating on the development of office systems, procedures and practices with up-to–date reference to legislation and guidance. It also focuses on getting the best out of the office team personnel through clear line management, performance management, clear expectations and some handy tips on prioritised workload scheduling.

Course Objectives

Participants will be able to go back to their own schools and consider whether they are getting the best out of their school office teams.  They will be able to evaluate current practices and identify where improvements may be made.

Detailed course outline and session time table

Session 1

  • The School Office Team
  • The chain of authority in the office
  • Valuing the team from within the team
  • Job descriptions, role and responsibilities
  • Effective communication

Session 2

  • Developing an effective office team
  • Models of office management
  • Writing unambiguous job descriptions

Session 3

  • Helping the team to work smarter, not harder
  • Action Planning office development
  • Performance Management
  • Four quadrants in office practice
  • Workload scheduling and prioritising

Session 4

  • Office policies, procedures and practices
  • Delegation or distribution
  • Monitoring the effectiveness of the office team
  • Questions
  • Objective Check
  • Evaluation
As part of our quality assurance policy, and to ensure courses are always up to date we reserve the right to update alter and improve courses without prior notice in order to encompass any emerging changes in legislation, framework, or government guidance.

Tutor information and feedback

Tutors: Mick (Cert. Ed. MSc.)

Mick is an experienced Headteacher with a track record of successful effective school leadership. He has had twenty years experience in middle schools and has spent the last thirteen years in Primary Schools. He is a hands-on headteacher who is clearly focussed about roles and responsibilities and the effective utilisation of other people and their skills. He believes deeply in invitational distributed leadership rather than delegation. He is insistent that if there is someone else who has the knowledge and skill to do a better job than himself . . . then they should be given space to lead, shine and do it. He is passionate about VFM and how the school environment impacts on young children and their learning.

Suzanne (Alnst. AM (Dip))

Suzanne is an experienced School Business Manager and an integral member of the Senior Leadership Team. Having spent eleven years in banking in her previous career, she has now gained twelve years experience working in a primary school, the last ten as a Business Manager. Suzanne was one of the first cohorts to train specifically for this role and for this qualification. She believes strongly in the role and the benefits it brings to the school through effective business management, whole school awareness and the ‘outside’ view that can be brought to the Senior Leadership Team. The role also allows the headteacher to focus on school leadership, school development, children, the curriculum and raising standards. As part of her role is overall school office management, her experience and foresight is invaluable in the development of the office team as part of the whole school team.
“Found the training very helpful. I feel I am able to take back very useful information/ new ideas...very enjoyable. Got some good tips!”.
“ Real world issues presented by real world presenters”
“Training led by presenters actually doing the job. A lot of ideas given that can be taken and used in my work setting. Excellent handouts”.
“Once again delivered with professionalism and humour- great day thank you”.
“Trainers were clear and used helpful anecdotal evidence to support learning themes. Thank you”.
“A very useful day- helped to confirm a lot of what we do day to day is good practice but could be ‘even better if...’ and thinking about ways to change/ improve/ develop the way we do things”.
Experience of tutors and their knowledge
Experience / knowledge of trainers. Opportunities for open discussion.
SWOT analysis, policies, procedures, practises, structures, systems and communication
4 QUADRANT and passing the money! Oh yes!
The tutors - thank you

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